Future Generali

Future Generali India Life Insurance sets up helpdesk to settle claims from COVID-19 amidst Lockdown

Future Generali India Life Insurance sets up helpdesk to settle claims from COVID-19 amidst Lockdown

Mumbai, April 13, 2020: Many people have recently succumbed to the growing coronavirus epidemic. To ensure hassle-free claim settlement to the nominees of the insured, Future Generali India Life Insurance company limited has set up a helpdesk amidst the lockdown that has now been extended up to April 30, 2020.

Easing Claim Settlement

A help desk has been set up to expedite the claim settlement process, especially, for deaths resulting from COVID-19. The claim intimation may be sent to

  • The nearest branch office of the insurance company in the event of it being operational.
  • Since all branches are not functioning owing to lockdown guidelines, the insurance claimant can email a copy of the claim to care@futuregenerali.in/claims.support@futuregenerali.in with the following subject line ‘COVID-19 Claim for Policy No. xxxxxxxxx along with scanned copies of the necessary documents.
  • For a better understanding of the claim settlement process during the lockdown period, claimants may call on the company’s toll-free customer service helpline number 1800-102-2355 any time from 8 am to 8 pm between Monday and Saturday.
  • Claim intimation can also be registered by logging on to the company’s website https://life.futuregenerali.in/claims/make-a-claim. Keep scanned copies of the necessary documents ready while filing the insurance claim online.
  • Last but not the least, the claim intimation may be sent to the following address along with relevant information including the date, place and cause of death.
    Future Generali India Life Insurance Co. Ltd. Claims Department, Lodha I Think Techno Campus, 1st Floor, A Wing, Pokhran Road No. 2, Behind TCS, Thane (W) - 400 601, Maharashtra

Necessary Documents for Filing the Claim

The insurance company while responding to your claim intimation will seek the following documents during the settlement process.

  • Duly filled in Claim Form downloaded from the insurer’s site. A letter from the claimant will also do in the absence of the claim form
  • A certified copy of the Death Certificate. Alternatively, the claimant may submit a “Proof of Death” to establish the identity of the life insured in the form of the list issued by the State Government or newspaper cutting stating the death details or a letter issued by the local authorities confirming death from COVID-19
  • Original Policy Document or indemnity for loss of policy document
  • KYC documents of the life insured like Aadhaar Card, PAN Card, Passport, etc.
  • KYC documents of the claimant like Aadhaar Card, PAN Card, Passport, etc.
  • A cancelled cheque by the insurance nominee or a colour scanned copy of his or her passbook
  • A copy of the FIR, Police Final Report, Police Panchnama, Post-mortem Report, etc., if applicable.

Making Policy Service Requests

Urgent policy service requests can be made via customer portal & FG Life App 24×7 downloaded from the Play Store on your mobile phones. Alternatively, you may log on to https://customer.life.futuregenerali.in/. You may choose to pay your insurance premiums, opt for fund switching or update your KYC details. You may also email your requests to care@futuregenerali.in.

Continue Paying Your Premiums

The lockdown need not impede your insurance premiums payment. Enjoy the luxury of being able to pay your premiums online by logging on to https://bit.ly/3aRTIvz. You may also pay your premiums through the FG Life App or signing up on the customer portal. Easy premium payments can also be done through mobile wallets. Since bank branches will remain open for essential services, you may visit the nearest visit ICICI & Axis Bank branches to make your premium payments.


Generali is an independent, Italian Group, with a strong international presence. Established in 1831, it is among the world’s leading insurers and it is present in over 60 countries with total premium income exceeding €70 billion in 2016. With over 74,000 employees in the world, and 55 million clients, the Group has a leading position in Western Europe and an increasingly significant presence in the markets of Central and Eastern Europe and in Asia. In 2017 Generali Group was included among the most sustainable companies in the world by the Corporate Knights ranking.


Future Group operates some of India’s most popular retail chains including Central, Big Bazaar, Food Bazaar, Hometown and eZone. Apart from its allied businesses in Life and General insurance, the Group is also present in the domain of logistics infrastructure and supply chain and brand development. The group operates over 17 million square feet of retail space in over 90 cities and towns and 60 rural locations across India. The group’s retail formats connect over 300 million customers to over 30,000 small, medium and large enterprises that supply products and services to its retail chains. Future Group believes in developing strong insights on Indian consumers and building businesses based on Indian ideas, as espoused in the group’s core value of ‘Indianness.’ The group’s corporate credo is, ‘Rewrite rules, Retain values’.