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Claims Philosophy

We believe in maintaining customers and therefore believe in:

  • Promptly settling legitimate claims in a seamless manner.
  • Keeping claimants informed on the progress of their claims.
  • Being approachable, thereby responding and solving the claimants queries and requests.
  • Sending an official communication to the customer, in case a claim is declined, stating reasons for declining the claim.
  • Providing a fair and transparent assessment of claims.
  • Taking social and moral responsibility towards protecting customers against fraudulent and non-meritorious claims.
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