Grievance Redressal Procedure
At Future Generali, we believe in providing the best of services to our customers. It is our endeavour to promptly resolve your complaints. However, in case of a delay in responding or dissatisfaction with the resolution provided, you could contact our Customer Care representative on 1800-102-2355 or write to us at firstname.lastname@example.org.
In case your concerns remain unaddressed, you may escalate the matter to our grievance cell at the address mentioned below or write to us at email@example.com.
Mr. S Mahesh
Grievance Redressal Officer (GRO)
Future Generali Life Insurance Company Ltd.
Lodha I – Think Techno Campus,
1st Floor, A – Wing, pokhran Road No. 2
Off Eastern Express Highway
Thane West – 400601, Maharashtra
(Landmark - Behind TCS)
If we do not hear from you within 8 weeks from the date of resolution, the complaint will be considered as resolved.
If you are still dissatisfied with the decision/resolution to the complaint provided by our GRO, you may approach IRDA (Insurance Regulatory and Development Authority) / Insurance Ombudsman at the co-ordinates mentioned below:
IRDA (Insurance Regulatory and Development Authority)
Toll Free Number: 155255
You can also register your complaint with IRDA online.
The Insurance Ombudsman is an organization that addresses grievances that are not settled to your satisfaction. The list of Insurance Ombudsman offices is available here.