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Escalation Procedure

Grievance Redressal Procedure

At Future Generali, we believe in providing the best of services to our customers. It is our endeavour to promptly resolve your complaints. However, in case of a delay in responding or dissatisfaction with the resolution provided, you could contact our Customer Care representative on 1800-102-2355 or write to us at care@futuregenerali.in.

In case your concerns remain unaddressed, you may escalate the matter to our grievance cell at the address mentioned below or write to us at gro@futuregenerali.in.

Mr. S Mahesh

Grievance Redressal Officer (GRO)
Grievance Cell
Future Generali Life Insurance Company Ltd.
Lodha I – Think Techno Campus,
1st Floor, A – Wing, pokhran Road No. 2
Off Eastern Express Highway
Thane West – 400601, Maharashtra
(Landmark - Behind TCS)

If we do not hear from you within 8 weeks from the date of resolution, the complaint will be considered as resolved.

If you are still dissatisfied with the decision/resolution to the complaint provided by our GRO, you may approach IRDA (Insurance Regulatory and Development Authority) / Insurance Ombudsman at the co-ordinates mentioned below:

IRDA (Insurance Regulatory and Development Authority)

Toll Free Number: 155255
You can also register your complaint with IRDA online.

Insurance Ombudsman:

The Insurance Ombudsman is an organization that addresses grievances that are not settled to your satisfaction. The list of Insurance Ombudsman offices is available here.

Copyright © 2016. Future Generali India Life Insurance Company Ltd. All Rights Reserved.

Tax benefits are as per Income Tax Act, 1961, and are subject to modifications made thereto from time to time. Insurance is the subject matter of the solicitation. BEWARE OF SPURIOUS PHONE CALLS AND FICTITIOUS/FRAUDULENT OFFERS IRDAI clarifies to public that IRDAI or its officials do not involve in activities like sale of any kind of insurance or financial products nor invest premiums.


Future Generali India Life Insurance Co. Ltd, Indiabulls Finance Centre, Tower 3,6th Floor, Senapati Bapat Marg, Elphinstone(W), Mumbai-400013. IRDAI Registration No: 133. CIN:U66010MH2006PLC165288