FAQs-COVID-19 (CORONAVIRUS) PANDEMIC
Dear Customers,
Due to the ongoing COVID 19 situation, there could be times when our contact center may function with reduced staff and at times some of our branches may be temporarily closed to maintain safety of our employees and as a matter of precaution. However, we assure you that all our processes operate seamlessly and our services remain unaffected as our employees continue to work to offer you all services. Our resolve to be the lifetime partner for you remains as strong as ever through our digital service avenues, we are at your service 24*7 from the comfort and safety of your homes.
All life insurance plans of Future Generali India Life Insurance cover death caused by COVID -19 subject to insurance policy terms & conditions being met (T&C apply).
Future Generali Heart & Health Insurance Plan (UIN: 133N069V01 & 133N069V02), Future Generali Cancer Protect Plan (UIN: 133N06301 & 133N063V02) and Critical Illness Riders cover specific medical conditions. COVID-19 is not covered as a part of these two products and riders. Death Benefit, if applicable as per product terms and conditions, shall be paid in case of death because of COVID-19.
You can pay your premium online through
- Pay Premium Online Click here
- Register on Customer portal or download FG Life App. Click here
- To pay premium by using PayTM once you open the App, please select “Insurance Premium” option. Then choose company name- “Future Generali India Life Insurance” and pay premium for your policy. Click here
- For other wallets & Cash card- Icashcard, ITZ Cashcard, MobiKwik, Jiomoney, Oxygen Wallet, Payworld money, Yes bank wallet, Pockets (Powered by ICICI) please visit “https://life.futuregenerali.in/” and select “Pay premium” option on main page
- e) You may also visit ICICI & Axis Bank branches for making premium payments. Please check the branch timings locally as the bank branches may be operational for limited hours due to current lockdown restrictions.
Your safety is our first Priority. Please stay home and stay safe. To combat the impact of COVID-19, there could be times when our branches may be temporarily closed to maintain safety of our employees and as a matter of precaution. You can access our Branch Office operational information on our website https://life.futuregenerali.in/. You may reach out to us via our Toll Free no. 18001022355 for any servicing needs or call our claim support helpline no. 9769872468 from your registered mobile number.
For your safety, we urge you to avoid stepping out of your house during these difficult times.
You can access policy related information via our below mentioned digital modes 24x7:
- WhatsApp - Just text Hi to +91 8108198633 from Policyholder’s registered mobile number
- Customer portal
- FG Life App
- SMS 5607003 Click here for more details
- Toll Free No 18001022355. Self Service options available 24x7. Our Customer Service executives are available to assist you between 8am to 8pm Monday to Saturday
- Write to our Customer Service department at care@futuregenerali.in
Click here to log into our customer portal: https://bit.ly/3dxxCQR
Access services available: Pay your renewal premium, Know your fund value, Track your claim status, update your key details & download policy related statements, etc.
You can also download our FG Life App (Download FG Life from Google Play Store) 
Yes, your money will be credited into your bank account registered under your policy. Please be rest assured that FGI Life is working to ensure your due benefits reach you on time. If you have not registered your bank account under your policy, you may use our digital modes to get the bank account updated by logging into our customer portal (https://bit.ly/3dxxCQR) or download FG Life app from Google Play store or send your pre-printed cheque leaf/bank statement/passbook on our WhatsApp number 8424009740 along with your policy number for required update.
You may also submit your NEFT mandate form to your nearest FG branch office in case it is operational. If your bank account details are not updated, the cheque towards the Survival Benefit will be dispatched to you.
Yes, your money will be credited on time into your bank account registered under your policy basis the due date.
If you have not registered your bank account under your policy, you may use our digital modes to get the bank account updated by logging into our customer portal (https://bit.ly/3dxxCQR) or download FG life app from Google Play store or send your pre-printed cheque leaf/bank statement/passbook on our WhatsApp number 8424009740 along with your policy number for required changes.
Our branches are temporarily closed due to COVID outbreak. You can also submit these documents at your nearest FGI branch office once it is operational.
Yes, your “Annuity pay-outs (pension)” will be credited on time into your bank account registered under your policy basis the due date.
If you have not registered your bank account under your policy, you may use our digital modes to get the bank account updated by logging into our customer portal (https://bit.ly/3dxxCQR) or download FG life app from Play store/App store or send your pre-printed cheque leaf/bank statement/passbook on our WhatsApp number 8424009740 along with your policy number for required changes.
Our branches are temporarily closed due to COVID outbreak. You can also submit these documents at your nearest FGI branch office once it is operational.
Yes, FGI Life will always stand by you and your loved ones when you need us the most. Death claims arising due to COVID-19 are treated at par with other causes of death. Hence, death claims due to COVID-19 are admissible, subject to Policy terms & conditions.
Critical Illness Rider issued by FGI covers only the critical illnesses specified in the policy and hence COVID-19 claims will not be admissible.
You can visit our customer portal (https://bit.ly/3dxxCQR), to place transaction requests like fund switch and premium redirection. The transactions can be carried out on our mobile app as well which can be downloaded from Google Play Store
Claimant can submit death claim intimation at our nearest branch office, once it is operational. In case the nearest branch is non-operational owing to COVID-19 outbreak, you can send scanned copy of following documents over email to claims.support@futuregenerali.in with the subject line ‘COVID-19 Claim for Policy No.: #123456789’ and file a claim via - https://bit.ly/2Rw2PdL
Documents required are –
- Duly filled Claim Form or a letter from the Claimant
- Certified copy of the Death Certificate or Proof of death establishing identity of the life assured in the form of list issued by State Government or newspaper cutting stating the death details,
- Letter issued by local authorities confirming death due to by COVID-19 or any other valid proof which can be accepted by us.
- Original Policy Document or Indemnity for loss of policy bond
- KYC documents of life assured
- KYC of nominee (Aadhaar and PAN card of the nominee)
- Original Cancelled cheque or coloured scan copy of passbook of the nominee
You can download policy related statements like Unit Statement, Annual Premium Statement, Premium Receipts, etc. by logging into our customer portal (https://bit.ly/3dxxCQR)
You can also drop us a message on our WhatsApp no. +91 8108198633 for Premium Receipt and Annual Premium Statement
In case you face any issues in downloading statements, write to us at care@futuregenerali.in from your registered mail ID.
Moratorium will not be applicable as the loan taken is against your insurance policy given by the insurance company. Also, this loan does not have any impact on your credit scores.
You can place your policy related service request via customer portal & FG Life App 24X7:
Click here for more details : https://bit.ly/3dxxCQR
FG Life App (Download FG Life from App Store)
Services available: Pay Premium, Fund Switch, Premium Redirection, Update contact information, Address, Bank account and Pan details etc.
You can also write to us at care@futuregenerali.in from your registered mail ID for servicing related request Viz. Surrender, Partial Withdrawal, Freelook cancellations, Fund Switch, Re-direction, Update contact details, Address, Email id, PAN, GSTIN, Bank account updation, Rider Addition/Deletion, Change in DOB, Change in Mode, Reduction in SA, Premiums and policy Terms, Nominee change, Appointee change, Revivals, Unclaimed policy pay-outs etc.
Click here to download request forms.