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Turn Around Time (TAT)

Policy Stage Service Description TAT
Pre-Issuance Processing of Proposal/Issuance of Policy Communication from the Insurer about the acceptance of proposal/additional requirement for issuance of policy 15 days
Medical Examination Fixing medical appointments, home visits or reporting issues pertaining to TPA 4 days
Post-Issuance Free Look Cancellation Reviewing the policy within 15 days of receipt and submitting it for cancellation 15 days
Policy Servicing Changes or corrections in policy, change in policy features like change of nominee, Sum Assured, contact details, policy assignment, policy loan 10 days
ECS/Standing Instructions (SI)/Direct Debit (DD) Registration/deletion/modification in ECS, SI and DD 5 days
ULIP Instructions Switch, premium redirection 10 days
Policy Withdrawal Surrender, partial withdrawal, loan, annuity processing 10 days
Policy Revival Revival requirements,revival of lapsed or discontinued policy 10 days
Claims Maturity Claims, Survival Benefits 15 days
  Death Claims - settlement/repudiation with investigation 180 days
Grievance Acknowledgement Acknowledgement of grievance 3 days
  Resolution Resolution of grievance 15 days
Copyright © 2016. Future Generali India Life Insurance Company Ltd. All Rights Reserved.

Tax benefits are as per Income Tax Act, 1961, and are subject to modifications made thereto from time to time. Insurance is the subject matter of the solicitation. BEWARE OF SPURIOUS PHONE CALLS AND FICTITIOUS/FRAUDULENT OFFERS IRDAI clarifies to public that IRDAI or its officials do not involve in activities like sale of any kind of insurance or financial products nor invest premiums.


Future Generali India Life Insurance Co. Ltd, Indiabulls Finance Centre, Tower 3,6th Floor, Senapati Bapat Marg, Elphinstone(W), Mumbai-400013. IRDAI Registration No: 133. CIN:U66010MH2006PLC165288