GENERAL | |
---|---|
Processing of Proposal and Communication of Decisions including requirements/issue of policy /cancellations | 15 days |
Obtaining copy of the proposal | 30 days |
Post policy issue service requests concerning mistakes/refund of premium on account of freelook cancellations and also Non claim related service requests | 15 days |
Refunding of proposal deposit under any circumstances | 15 days from the date of underwriting decision date |
LIFE INSURANCE | |
Surrender value/annuity/pension processing | 15 days |
Maturity claim/survival benefit/penal interest not paid | 15 days |
Raising claim requirements after lodging the claim | 15 days |
Death claim settlement without investigation requirement | 30 days |
Death claim settlement /repudiation with investigation requirement | 120 days |
GRIEVANCE | |
Acknowledge a grievance | 3 working days |
Resolve a grievance | 15 days |