Claims Philosophy

We believe in maintaining customers and therefore believe in:

• Promptly settling legitimate claims in a seamless manner.
• Keeping claimants informed on the progress of their claims.
• Being approachable, thereby responding and solving the claimants queries and requests.
• Sending an official communication to the customer, in case a claim is declined, stating reasons for declining the claim.
• Providing a fair and transparent assessment of claims.
• Taking social and moral responsibility towards protecting customers against fraudulent and non-meritorious claims.