Future Generali India Life Insurance has set up a helpdesk to expedite the claim settlement process for Cyclone Remal and subsequent Heavy Rains/Floods Victims. Claimant(s) (Nominee/Legal Heir/ Appointee) can use any of the following touch points for intimating a claim:

1. Visit the nearest Future Generali Life Insurance Branch (Address mentioned below)
2. Call on our Toll Free Customer Service helpline 1800 102 2355 (timing 9.30 AM to 6.30 PM) or for specific help related to death claim due to Cyclone Remal and subsequent heavy rains/floods, you can reach out to us 24 X 7 on our Nodal Officer’s number as per details provided below.
3. Send us an email at care@futuregenerali.in /claims.support@futuregenerali.in with the following Subject line: Cyclone Remal Claim for Policy No. (123456789)
4. Intimate a claim using the Company website. Visit https://life.futuregenerali.in/claims/make_a_claim
5. Visit the nearest Appointed Nodal Officer for the region. Please refer to the address mentioned below

Claimant(s) will be guided with the claim registration and with a list of documents required to process the claim.

For your convenience, the list of documents required is mentioned below:

List of Documents required for processing a Claim

• Duly filled Claim Form or a letter from the Claimant
• Certified copy of the Death Certificate or in absence of death certificate due to non-recovery of body etc, if the details of the life assured match with the details of deceased published by State/Central Government or appropriate /Govt authorities confirming death due to Cyclone Remal and subsequent heavy rains/floods, the same may be considered without insisting death certificate.
• Original Policy Document or Indemnity for loss of policy bond
• KYC documents of life assured
• KYC of nominee/claimant (Pancard)
• Address proof of nominee/claimant(adhar card or passport or Driving license)
• Original Cancelled cheque or coloured scan copy of passbook of nominee

Customer Service Helpline

Please feel free to call 1800 102 2355. Our Customer Service representatives are available from 9.30 AM to 6.30 PM between Monday to saturday

Dedicated claims support email id

Claimant(s) can write to us at care@futuregenerali.in /claims.support@futuregenerali.in

Intimation through our Company Website

The claimant can also intimate claims through our website:

https://life.futuregenerali.in/claims/make_a_claim

Appointed Nodal Officer

In order to facilitate the claims of affected persons, we have also appointed Nodal Officer who is reachable at the below address:

Support to claimant through-out the claims process:

Hand holding: The dedicated case manager from claims unit would stay in touch with the claimant and explain the documents required for claim processing.

Waiver of the documents: Depending on the circumstances and the available alternative documents, the documentary requirements may be waived further to reduce the claim processing time.

On field Support: In case the claimant is unable to provide certain documents, the case manager shall look at procuring the same through field officer and extend help to the claimant on field.