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Every life insurance policy document clearly states the 'Nominee/Beneficiary' in case of a claim. Based on the nature of the policy, the beneficiary can vary.
|Nature of the Policy||Beneficiary|
|On Own Life||Nominee or Appointee (in case of minor nominee) last recorded under the policy|
|Not On Own Life||Proposer|
|If Policy is Assigned||Assignee|
|Health Insurance||Life Assured|
In order to ensure that the claim settlement process is hassle-free, ensure that:
Following are the three stages of Claims process:
Claim Intimation – Intimate us with Death Certificate & submit all the mandatory claim documents.
Claim Assessment – Claim documents are scrutinized by the Claims Team and in case of any pending requirements, the same are communicated to the claim beneficiary through a requirement letter. Claims may also be investigated, if necessary.
Claim Decision – The claim is approved and then settled. A payment is made to the beneficiary’s bank account by NEFT OR The claim is rejected and a communication providing the reasons for rejection are sent to the beneficiary.
Detailed process could be referred at Claims page
The claim settlement time would depend upon the case and documents required for processing a particular claim. Post receipt of all the required documents & on completion of the verification process, the claim would be decided within 10 working days from receipt of last requirement.
Claim status would be available by calling on our Toll free Number 1800-102-2355 or by writing to us at firstname.lastname@example.org
The claim is to be submitted by the Appointee, if any.
In case the Appointee is not mentioned, the claim proceeds will be payable to Legal Guardian of the minor or Legal Heirs of the Life Assured, as the case may be, subject to submissions to relevant proof of guardianship or legal heirship.
If the Nominee has also expired, then the claim may be submitted by the Legal Heir of the deceased Life Assured. However, relevant legal documents like successions certificate and/or legal heir certificate and an indemnity bond are required to be submitted.
A Non-Judicial stamp paper for the indemnity bond can be purchased from local courts and/or stamp vendors. The contents of the indemnity bond can be collected from Future Generali India Life Insurance branches (as of now the same is not available elsewhere).
The cost of stamp paper depends upon the state to which the claimant belongs as given below:
|State||Cost of Stamp paper|
|All States except Maharashtra, Bihar & West Bengal||Rs. 100|
|West Bengal||Rs. 50|
If the claimant is not satisfied with the claim decision, he/she can inform our Claims Review Committee in writing on the communication address mentioned in the decision letter.
|Type of Claim||Requirement|
|Death(all causes of death)||1. Claim Forms
• Part I : Application Form for Death Claim (Claimant’s Statement)
• Part II : Physician’s Statement
2. Death certificate issued by a local government body like municipal corporation/village panchayat
3. Medical cause of death certificate issued by attending physician
4. Attested true copy of indoor case papers of the hospital(s)
5. Post mortem (autopsy report) & chemical viscera report – if performed
6. Advance discharge voucher from Group Administrator
7. KYC of claimant along with cancelled cheque (bearing the name of claimant) or passbook of claimant in case the payment is to be made in name of claimant. Declaration from master policy holder is also required on letter head of master policy holder
|If death due to accident(submit in addition to the above)||8. All police reports/first information & final investigation report
9. Proof of accident – panchnama/ inquest panchnama, etc.
10. Newspaper cutting/photographs of the accident – if available.
Claim may be intimated by the Nominee named in the Policy or any Legal Heir/blood relative of the Life Assured. An agent of Future Generali India Life Insurance can also intimate the Company along with the necessary documentation. However, the agent can do so only after he has been authorized by the nominee or legal heir/blood relative of the Life Assured to do so.