Simplified Claims Settlement Process for Flood Victims in the states of Assam and Gujarat
Future Generali India Life Insurance has set up a helpdesk to expedite the claim settlement process for Flood Victims from the states of Assam and Gujarat. Claimant(s) (Nominee/Legal Heir/ Appointee) can use any of the following touch points for intimating a claim:
- Visit the nearest Future Generali Life Insurance Branch (Addresses mentioned below)
- Call on our Toll Free Customer Service helpline 1800 102 2355
- Send us an email at claims.support@futuregenerali.in with the following Subject line: Assam / Gujarat Flood Claim for Policy No. (123456789)
- Intimate a claim using the Company website. Visit https://life.futuregenerali.in/claims/make-a-claim
- Visit the nearest Appointed Nodal Officer for the region. Please refer to the addresses mentioned below
Claimant(s) will be guided with the claims registration and with a list of documents required to process the claim.
For your convenience, the list of documents required is mentioned below:
List of Documents required for processing a Claim
- Duly filled Claim Form or a letter from the Claimant
- Certified copy of the Death Certificate or Proof of death establishing identity of the life assured in the form of list issued by State Government or newspaper cutting stating the death details, letter issued by local authorities confirming death due to flood or any other valid proof which can be accepted by us.
- Original Policy Document or Indemnity for loss of policy bond
- KYC documents of life assured
- KYC of nominee (Pan card of the nominee)
- Original Cancelled cheque or coloured scan copy of passbook of nominee
Customer Service Helpline
Please feel free to call 1800 102 2355. Our Customer Service representatives are available from 8 AM to 8 PM between Monday and Saturday
Dedicated claims support email id
Claimant(s) can write to us at care@futuregenerali.in / claims.Support@futuregenerali.in
Intimation through our Company Website
The claimant can also intimate claims through our website:
https://life.futuregenerali.in/claims/make-a-claim
Appointed Nodal Officer
In order to facilitate the claims of affected persons, we have also appointed Nodal Officers who are reachable at the below addresses:
|
Nodal Officer - Assam |
Nodal Officer – Gujarat |
|---|---|
|
Name : Antara Bhuyan Future Generali India Life Insurance Co. Ltd. |
Name: Darpina Jani Future Generali India Life Insurance Co. Ltd. |
Details of our branches in Assam and Gujarat:
|
Location |
Branch Office Address |
Contact Person Name |
Contact Number |
|---|---|---|---|
|
Guwahati |
2nd Floor, R.D. Enclave, Christian Basti, G.S. Road, Guwahati – 781005, Assam |
Antara Bhuyan |
0361-2344141, |
|
Ahmedabad |
401 & 402A, BVR EK, 4th Floor, Near Gujarat College Corner, Beside Inder Residency, Ellisbridge, Ahmedabad-38006 |
Hiren Makwana |
8141862639 |
|
Surat |
301, 3rd Floor, International Trade Centre, Majura Gate, Ring Road,Surat - 395002 |
Varsha Koshambiya |
9824277590 |
|
Baroda |
2nd floor 201-202,blanca ,58 Haribhakti, Ext opp Raj Laxmi Complex ,Old Padra road, Vadodra – 390020 |
Geetendra Singh |
0265-6677509, |
|
Rajkot |
208, Nath Edifice, Dr. Yagnik Road, Opp. Police Commissioner Office, Rajkot – 360001 |
Ajayan Pillai |
9825440256 |
Support to claimant through-out the claims process:
Hand holding: The dedicated case manager from claims unit would stay in touch with the claimant and explain the documents required for claim processing.
Waiver of the documents: Depending on the circumstances and the available alternative documents, the documentary requirements may be waived further to reduce the claim processing time.
On field Support: In case the claimant is unable to provide certain documents, the case manager shall look at procuring the same through field officer and extend help to the claimant on field.
Note: In addition to the residential population of Assam and Gujarat, the above would be applicable to all tourists travelling to the area subject to submitting proof of travel.
