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  • Claims Settlement Process for Flood Victims

Simplified Claims Settlement Process for Flood Victims in the states of Assam and Gujarat

Future Generali India Life Insurance has set up a helpdesk to expedite the claim settlement process for Flood Victims from the states of Assam and Gujarat. Claimant(s) (Nominee/Legal Heir/ Appointee) can use any of the following touch points for intimating a claim:

  1. Visit the nearest Future Generali Life Insurance Branch (Addresses mentioned below)
  2. Call on our Toll Free Customer Service helpline 1800 102 2355
  3. Send us an email at claims.support@futuregenerali.in with the following Subject line: Assam / Gujarat Flood Claim for Policy No. (123456789)
  4. Intimate a claim using the Company website. Visit https://life.futuregenerali.in/claims/make-a-claim
  5. Visit the nearest Appointed Nodal Officer for the region. Please refer to the addresses mentioned below

Claimant(s) will be guided with the claims registration and with a list of documents required to process the claim.

For your convenience, the list of documents required is mentioned below:

 

List of Documents required for processing a Claim

  • Duly filled Claim Form or a letter from the Claimant
  • Certified copy of the Death Certificate or official list of victims issued by the designated
    District officials of the State Government
  • Original Policy Document or Indemnity for loss of policy bond
  • Certified copy of claimant’s photo ID and address proof
  • Claimant’s cancelled cheque or certified copy of Bank Passbook
  • Certified copy of Relationship proof of Claimant with Life Assured

 

Customer Service Helpline
Please feel free to call 1800 102 2355. Our Customer Service representatives are available from 8 AM to 8 PM between Monday and Saturday

Dedicated claims support email id
Claimant(s) can write to us at claims.support@futuregenerali.in

Intimation through our Company Website
The claimant can also intimate claims through our website:
https://life.futuregenerali.in/claims/make-a-claim

 

Appointed Nodal Officer

In order to facilitate the claims of affected persons, we have also appointed Nodal Officers who are reachable at the below addresses:

Nodal Officer - Assam

Nodal Officer – Gujarat

Name : Antara Bhuyan
Email : Antara.Bhuyan@futuregenerali.in
Mobile : +91 9957188584
Landline : 0361-2344141

Future Generali India Life Insurance Co. Ltd.
2nd Floor, R.D. Enclave, Christian Basti
G.S. Road, Guwahati – 781005
Assam.

Name: Darpina Jani
E Mail: Darpina.Jani1@futuregenerali.in
Mobile: +91 9712002690
Landline: 079-40223551

Future Generali India Life Insurance Co. Ltd.
F 101, 1st Floor, Abhishree Avenue, Nehrunagar, Ambawadi
Ahmedabad – 380015
Gujarat.

 

Details of our branches in Assam and Gujarat:

Location

Branch Office Address

Contact Person Name

Contact Number

Guwahati

2nd Floor, R.D. Enclave, Christian Basti, G.S. Road, Guwahati – 781005, Assam

Antara Bhuyan

0361-2344141,
9957188584

Ahmedabad

F 101, 1st Floor, Abhishree Avenue, Nehrunagar, Ambawadi, Ahmedabad – 380015

Darpina Jani

079-40223551,
9712002690

Surat

329, 330, 331 & 301 A, 3rd Floor, International Trade Center, Majuragate Crossing, Ring Road, Surat - 395002

Varsha Kosambiya

0261-4007126,
09824277590

Baroda

2nd floor 201-202,blanca ,58 Haribhakti, Ext opp Raj Laxmi Complex ,Old Padra road, Vadodra – 390020

Geetendra Singh

0265-6677509,
09601283993

Rajkot

1st Floor, Perfect Point, Shop no. 2 & 3, Dr.Yagnik Road, Rajkot, Gujarat – 360001

Ajayan Pillai

0281-6695620,
09825440256

 

Support to claimant through-out the claims process:

  • Hand holding: The dedicated case manager from claims unit would stay in touch with the claimant and explain the documents required for claim processing.
  • Waiver of the documents: Depending on the circumstances and the available alternative documents, the documentary requirements may be waived further to reduce the claim processing time.
  • On field Support: In case the claimant is unable to provide certain documents, the case manager shall look at procuring the same through field officer and extend help to the claimant on field.

Note: In addition to the residential population of Assam and Gujarat, the above would be applicable to all tourists travelling to the area subject to submitting proof of travel.

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