Future Generali

Simplified Claims Settlement Process for Flood Victims in the state of Bihar

Future Generali India Life Insurance has set up a helpdesk to expedite the claim settlement process for Flood Victims from the state of Bihar. Claimant(s) (Nominee/Legal Heir/ Appointee) can use any of the following touch points for intimating a claim:

  1. Visit the nearest Future Generali Life Insurance Branch (Addresses mentioned below)
  2. Call on our Toll Free Customer Service helpline 1800 102 2355
  3. Send us an email at claims.support@futuregenerali.in with the following Subject line: Bihar Flood Claim for Policy No. (123456789)
  4. Intimate a claim using the Company website. Visit https://life.futuregenerali.in/claims/make-a-claim
  5. Visit the nearest Appointed Nodal Officer for the region. Please refer to the addresses mentioned below

Claimant(s) will be guided with the claims registration and with a list of documents required to process the claim.

For your convenience, the list of documents required is mentioned below:


List of Documents required for processing a Claim

  • Duly filled Claim Form or a letter from the Claimant
  • Certified copy of the Death Certificate or official list of victims issued by the designated
    District officials of the State Government
  • Original Policy Document or Indemnity for loss of policy bond
  • Certified copy of claimant’s photo ID and address proof
  • Claimant’s cancelled cheque or certified copy of Bank Passbook
  • Certified copy of Relationship proof of Claimant with Life Assured


Customer Service Helpline
Please feel free to call 1800 102 2355. Our Customer Service representatives are available from 8 AM to 8 PM between Monday and Saturday

Dedicated claims support email id
Claimant(s) can write to us at claims.support@futuregenerali.in

Intimation through our Company Website
The claimant can also intimate claims through our website:


Appointed Nodal Officer

In order to facilitate the claims of affected persons, we have also appointed Nodal Officers who are reachable at the below addresses:

Nodal Officer - Bihar

Name : Sushil Kumar
Email : Sushil.Kumar2@futuregenerali.in
Mobile : +91 8292606081
Landline : 06126610307, 06126610308.

Future Generali India Life Insurance Co. Ltd.
3rd Floor, Chanakya Square, Plot No. 789
Opposite ICICI Bank, Exhibition Road, Patna – 800001


Details of our branches in Bihar:


Branch Office Address

Contact Person Name

Contact Number


Manjula Sandan, 2nd Floor, Srikrishna Nagar, Near Subhash Chowk, Deepsikha Road, Begusarai - 851101

Md. Riyaz Ansari



1st floor, Gandhi Complex, Ramchandrapur, Biharsharif, Bihar – 803101

Kaushik Basak



1st Floor, Pipalpati (PP) Road, Opp Alka Cinema, Near HDFC Bank, Buxar, Bihar - 802101

Pankaj Kumar



Shukla Complex, 1st Khudi Ram Bose Road, Nera Civil Court, Muzaffarpur – 842001

Vikash Kumar



3rd Floor, Chanakya Square, Plot No. 789, Opposite ICICI Bank, Exhibition Road, Patna – 800001

Sushil Kumar



1st Floor, No 205, Ghosh Lane, Ward No 17, Samastipur, Bihar – 848101

Moti Lal



1st Floor, Prince Suzuki, 1st Floor, Rajopatti, Dumra Road, Sitamarhi – 843302

Amit Kumar



3rd Floor, Neelam Palace, Rajendra Path, Chapra Road, Siwan, Bihar - 841226

MD Kalam



Support to claimant through-out the claims process:

  • Hand holding: The dedicated case manager from claims unit would stay in touch with the claimant and explain the documents required for claim processing.
  • Waiver of the documents: Depending on the circumstances and the available alternative documents, the documentary requirements may be waived further to reduce the claim processing time.
  • On field Support: In case the claimant is unable to provide certain documents, the case manager shall look at procuring the same through field officer and extend help to the claimant on field.

Note: In addition to the residential population of Bihar, the above would be applicable to all tourists travelling to the area subject to submitting proof of travel.