Simplified Claims Settlement Process for Flood Victims in the state of Bihar
Future Generali India Life Insurance has set up a helpdesk to expedite the claim settlement process for Flood Victims from the state of Bihar. Claimant(s) (Nominee/Legal Heir/ Appointee) can use any of the following touch points for intimating a claim:
- Visit the nearest Future Generali Life Insurance Branch (Addresses mentioned below)
- Call on our Toll Free Customer Service helpline 1800 102 2355
- Send us an email at claims.support@futuregenerali.in with the following Subject line: Bihar Flood Claim for Policy No. (123456789)
- Intimate a claim using the Company website. Visit https://life.futuregenerali.in/claims/make-a-claim
- Visit the nearest Appointed Nodal Officer for the region. Please refer to the addresses mentioned below
Claimant(s) will be guided with the claims registration and with a list of documents required to process the claim.
For your convenience, the list of documents required is mentioned below:
List of Documents required for processing a Claim
- Duly filled Claim Form or a letter from the Claimant
- Certified copy of the Death Certificate or official list of victims issued by the designated
District officials of the State Government - Original Policy Document or Indemnity for loss of policy bond
- Certified copy of claimant’s photo ID and address proof
- Claimant’s cancelled cheque or certified copy of Bank Passbook
- Certified copy of Relationship proof of Claimant with Life Assured
Customer Service Helpline
Please feel free to call 1800 102 2355. Our Customer Service representatives are available from 8 AM to 8 PM between Monday and Saturday
Dedicated claims support email id
Claimant(s) can write to us at claims.support@futuregenerali.in
Intimation through our Company Website
The claimant can also intimate claims through our website:
https://life.futuregenerali.in/claims/make-a-claim
Appointed Nodal Officer
In order to facilitate the claims of affected persons, we have also appointed Nodal Officers who are reachable at the below addresses:
|
Nodal Officer - Bihar |
|---|
|
Name : Sushil Kumar Future Generali India Life Insurance Co. Ltd. |
Details of our branches in Bihar:
|
Location |
Branch Office Address |
Contact Person Name |
Contact Number |
|---|---|---|---|
|
Begusarai |
Manjula Sandan, 2nd Floor, Srikrishna Nagar, Near Subhash Chowk, Deepsikha Road, Begusarai - 851101 |
Md. Riyaz Ansari |
9708161813 |
|
Biharsharif |
1st floor, Gandhi Complex, Ramchandrapur, Biharsharif, Bihar – 803101 |
Kaushik Basak |
9835623652 |
|
Buxar |
1st Floor, Pipalpati (PP) Road, Opp Alka Cinema, Near HDFC Bank, Buxar, Bihar - 802101 |
Pankaj Kumar |
9431368174 |
|
Muzaffarpur |
Shukla Complex, 1st Khudi Ram Bose Road, Nera Civil Court, Muzaffarpur – 842001 |
Vikash Kumar |
9386321222 |
|
Patna |
3rd Floor, Chanakya Square, Plot No. 789, Opposite ICICI Bank, Exhibition Road, Patna – 800001 |
Sushil Kumar |
8292606081, |
|
Samastipur |
1st Floor, No 205, Ghosh Lane, Ward No 17, Samastipur, Bihar – 848101 |
Moti Lal |
7562030140, |
|
Sitamarhi |
1st Floor, Prince Suzuki, 1st Floor, Rajopatti, Dumra Road, Sitamarhi – 843302 |
Amit Kumar |
9204790086, |
|
Siwan |
3rd Floor, Neelam Palace, Rajendra Path, Chapra Road, Siwan, Bihar - 841226 |
MD Kalam |
9939830684 |
Support to claimant through-out the claims process:
- Hand holding: The dedicated case manager from claims unit would stay in touch with the claimant and explain the documents required for claim processing.
- Waiver of the documents: Depending on the circumstances and the available alternative documents, the documentary requirements may be waived further to reduce the claim processing time.
- On field Support: In case the claimant is unable to provide certain documents, the case manager shall look at procuring the same through field officer and extend help to the claimant on field.
Note: In addition to the residential population of Bihar, the above would be applicable to all tourists travelling to the area subject to submitting proof of travel.
