Future Generali India Life Insurance has set up a helpdesk to expedite the claim settlement process for Flood Victims from the state of Bihar. Claimant(s) (Nominee/Legal Heir/ Appointee) can use any of the following touch points for intimating a claim:

1. Visit the nearest Future Generali Life Insurance Branch (Addresses mentioned below)
2. Call on our Toll Free Customer Service helpline 1800 102 2355
3. Send us an email at claims.support@futuregenerali.in with the following Subject line: Bihar Flood Claim for Policy No. (123456789)
4. Intimate a claim using the Company website. Visit https://life.futuregenerali.in/claims/make-a-claim
5. Visit the nearest Appointed Nodal Officer for the region. Please refer to the addresses mentioned below

Claimant(s) will be guided with the claims registration and with a list of documents required to process the claim.

For your convenience, the list of documents required is mentioned below:

List of Documents required for processing a Claim

• Duly filled Claim Form or a letter from the Claimant
• Certified copy of the Death Certificate or official list of victims issued by the designated
  District officials of the State Government
• Original Policy Document or Indemnity for loss of policy bond
• Certified copy of claimant’s photo ID and address proof
• Claimant’s cancelled cheque or certified copy of Bank Passbook
• Certified copy of Relationship proof of Claimant with Life Assured

Customer Service Helpline

Please feel free to call 1800 102 2355. Our Customer Service representatives are available from 8 AM to 8 PM between Monday and Saturday

Dedicated claims support email id

Claimant(s) can write to us at claims.support@futuregenerali.in

Intimation through our Company Website

The claimant can also intimate claims through our website:

https://life.futuregenerali.in/claims/make-a-claim

Appointed Nodal Officer

In order to facilitate the claims of affected persons, we have also appointed Nodal Officers who are reachable at the below addresses:

Details of our branches in Bihar:

Support to claimant through-out the claims process:

Hand holding: The dedicated case manager from claims unit would stay in touch with the claimant and explain the documents required for claim processing.

Waiver of the documents: Depending on the circumstances and the available alternative documents, the documentary requirements may be waived further to reduce the claim processing time.

On field Support: In case the claimant is unable to provide certain documents, the case manager shall look at procuring the same through field officer and extend help to the claimant on field.

Note: In addition to the residential population of Bihar, the above would be applicable to all tourists travelling to the area subject to submitting proof of travel.