Simplified Claims Settlement Process for Cyclone Victims in the state of Andhra Pradesh

Future Generali India Life Insurance has set up a helpdesk to expedite the claim settlement process for cyclone Victims from the state of Andhra Pradesh. Claimant(s) (Nominee/Legal Heir/ Appointee) can use any of the following touch points for intimating a claim:

1. Visit the nearest Future Generali Life Insurance Branch (Addresses mentioned below)
2. Call on our Toll Free Customer Service helpline 1800 102 2355
3. Send us an email at care@futuregenerali.in /claims.support@futuregenerali.in with the following Subject line: Andhra Pradesh Cyclone Claim for Policy No. (123456789)
4. Intimate a claim using the Company website. Visit https://life.futuregenerali.in/claims/make-a-claim
5. Visit the nearest Appointed Nodal Officer for the region. Please refer to the addresses mentioned below

Claimant(s) will be guided with the claims registration and with a list of documents required to process the claim.

For your convenience, the list of documents required is mentioned below:

List of Documents required for processing a Claim

• Duly filled Claim Form or a letter from the Claimant
• Certified copy of the Death Certificate or Proof of death establishing identity of the life assured in the form of list issued by State Government or newspaper cutting stating the death details, letter issued by local authorities confirming death due to flood or any other valid proof which can be accepted by us.
• Original Policy Document or Indemnity for loss of policy bond
• KYC documents of life assured
• KYC of nominee (pan card of the nominee)
• Original Cancelled cheque or coloured scan copy of passbook of nominee

Customer Service Helpline
Please feel free to call 1800 102 2355. Our Customer Service representatives are available from 8 AM to 8 PM between Monday and Saturday

Dedicated claims support email id
Claimant(s) can write to us at care@futuregenerali.in /claims.support@futuregenerali.in

Intimation through our Company Website
The claimant can also intimate claims through our website:
https://life.futuregenerali.in/claims/make-a-claim

Appointed Nodal Officer

In order to facilitate the claims of affected persons, we have also appointed Nodal Officers who are reachable at the below addresses:

Details of our branches in Andhra Pradesh

Support to claimant through-out the claims process:

• Hand holding: The dedicated case manager from claims unit would stay in touch with the claimant and explain the documents required for claim processing.
• Waiver of the documents: Depending on the circumstances and the available alternative documents, the documentary requirements may be waived further to reduce the claim processing time.
• On field Support: In case the claimant is unable to provide certain documents, the case manager shall look at procuring the same through field officer and extend help to the claimant on field.

Note: In addition to the residential population of Andhra Pradesh, the above would be applicable to all tourists travelling to the area subject to submitting proof of travel.